Make a Booking

Customer Journey


Discovery

Consultation

  • Every project begins with a personal conversation to understand your needs, lifestyle, and vision
  • We explore your ideas, routines, and aspirations to uncover what makes your home uniquely yours
  • These insights form the foundation for a detailed project brief and clearly defined scope of work
  • The consultation also allows us to ensure we’re the right fit for a smooth and enjoyable collaboration
  • Following the session, you’ll receive a personalised proposal outlining:
    • Scope of work
    • Associated fees
    • Estimated timeline
    • Our Standard Terms and conditions
Step 1

Concept Design

  • Curated mood boards and inspiration to define your design direction
  • Strategic space planning tailored to your lifestyle and home
  • Visual storytelling through sketches or renders to bring ideas to life
  • A cohesive concept that sets the tone for all design decisions ahead
Step 2

Concept Development

  • Refined design direction with every detail thoughtfully considered
  • 3D visual renders to help you clearly visualise your future space
  • Tactile samples and curated material palettes presented for review
  • Transparent budgeting with itemised costings via your online dashboard
  • Designed to give you clarity, confidence, and peace of mind before moving forward
Step 3

Documentation

  • Comprehensive drawings and specifications for construction and joinery
  • Clear guidance for builders and trades to ensure accurate execution
  • Documentation covering layouts, elevations, finishes, fixtures, and fittings
  • Designed to minimise errors, streamline communication, and protect your vision
Step 4

Procurement

  • Introductions to trusted builders and specialist trades for accurate quoting
  • Full-service procurement of all finishes, fixtures, furnishings, and equipment
  • Coordination of orders and deliveries to ensure everything arrives on time
  • A streamlined, stress-free process that keeps your project running smoothly
  • 100% of our trade discounts are passed on directly to you, providing exceptional value
Step 5

Design Execution

  • Regular site visits to monitor progress and ensure design intent is upheld
  • Key milestone reviews with your builder and trades to stay aligned
  • Timely resolution of on-site issues to avoid delays or costly errors
  • Ongoing communication to keep you informed and confident throughout the build
  • Dedicated support to help facilitate a smooth, stress-free construction experience
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Let’s embark on a journey together to transform your home. Your story, your style, your life…

Make a Booking Call (02) 3813 8613